Refund & Cancellation Policy

At Carnama Drive+, we are committed to ensuring your satisfaction with our products. Please read our refund and cancellation policy carefully before making a purchase.

 

Refund Policy

 

1. Eligibility:
Refunds are applicable only for defective or damaged dash cams.

2. Conditions for Refund:

• Products must be returned in their original condition, including all packaging and accessories.

• Proof of purchase (e.g., receipt or order confirmation) is required to process any refund request.

3. Non-Refundable Items:
Used products or items with opened packaging are not eligible for refunds.

4. Timeframe:
Refund requests must be initiated within 14 days of receiving the product.

5. Shipping Costs:

• Return shipping costs will be covered by the seller.

• Original shipping charges are non-refundable.

6. Processing Time:
Refunds may take up to 18–20 days to process after the returned product is received and inspected.

7. Refund Method:
Approved refunds will be credited back to the original payment method used during purchase.

 

Cancellation Policy

 

• Orders can be canceled within 24 hours of placing the order, provided the product has not been shipped.

• Once an order is shipped, cancellation is not possible.

 

Replacement Policy

 

We offer replacements or exchanges for defective products. If you receive a damaged or faulty dash cam, contact our customer support team to arrange a replacement.

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Carnama Help
carnama.in

Email: carnama.offical@gmail.com